Comprehensive Professional Services

Our professional services' team is committed to ensuring your success by delivering the Infinite Visions system's implementation, process consulting, and training services.  Our track-record for delivering on-time, on-budget implementations is the best in the industry.  Our customers report extremely high satisfaction rates with the software and services they receive as demonstrated by our 99.8% customer retention rate. The types of Professional Services offered by WMG include:

	Implementation Planning and Project Management
	Process Improvement Consulting
	Training
	Installation Services
	Data Conversion
	Consulting
	Software and Technical Support

Implementation Services
WMG has been providing financial and administrative systems to school districts for more than 20 years.  Over that period of time, we have implemented financial and human resources management applications in more than 700 school districts in 23 states. Our 100% track record for implementing customers on time and on budget is unprecedented in the K-12 profession. 

Data Conversion
Our services include the import of your data into the Infinite Visions software system. We have extensive experience converting many types of financial systems to Infinite Visions and have a dedicated department staffed with professionals to perform data conversions. We have extensive experience with CIMS® conversions and have CIMS domain expertise on staff to ensure a smooth conversion process. With a perfect track record for on-time customer conversions, we have successfully converted over 200 CIMS districts to our system.

Training
Training by our certified product consultants includes detailed training materials and can be provided either at your facility or in our training facility in Tempe, Arizona. Effective and complete training of the end-user is critical to the successful implementation of any new software package.  Our Implementation Specialists and Trainers have years of experience training school district users.  Each class uses a structured agenda and includes hands-on training exercises to give new users the experience and confidence necessary to perform their daily tasks using Infinite Visions. 

Support Services

Gold Level Technical Support     
When your district’s business network performance is on the line, it is imperative that IT administrators have the resources they need to ensure smooth operations. With WMG’s Gold Level Technical Support, extend the power your district’s IT team by providing IT staff with unlimited technical support to address:

	Network or operating systems issues
	MS SQL server topics
	Hardware or printer issues in your Infinite Visions environment
	WMG staff will perform all Infinite Visions software updates

In addition to the unlimited phone support, each district with a Gold Level Technical Support subscription will receive two days of on-site technical consulting at its district office each year.

Business Continuity Assurance Program      
Our award-winning Business Continuity Assurance Program (BCAP) includes secure, automated nightly backups of your Infinite Visions financial, payroll and human resource data. BCAP lets your district easily recover your data in the event of hardware failure, human error, virus, fire, flood or other disaster. Should you experience a disruption of your daily processing, WMG support staff will restore your data to any machine you designate. In the event of a more serious disaster, such as the total loss of equipment or facilities, WMG will host your applications on one of our secure servers and assist your staff with remote connectivity from anywhere in the United States so you may continue to process critical financial data.

More Support Services